Walmart, the retail giant, is taking its customer experience at the Liberty store to the next level. In addition to a plan to give the store a complete makeover, the company is adding more self-checkout registers, doubling the wine and beer section, and expanding the online grocery shopping area.
Walmart is spending a whopping $6 million on the renovations, and customers are in for a treat, Store Manager Barry Jones told Liberty City Council on Monday, June 13.
“It is going to be fantastic. If you’re ever in Kemah, they just redid that Walmart store. Go by and take a look at that one. That’s exactly the layout that it’s going to be in Liberty,” Jones said.
The self-checkout area will go from eight to 20 registers, so customers who do not mind checking out their own groceries will find it easier to get in and out of the store quickly.
“Everybody seems to love the self-checkouts. When they first came out, nobody really cared for them, but we always seem to have a line at the self-checkout, so this will fix that,” Jones said.
A new generator to keep the store running during power outages is going in behind the store. Jones said he is most excited about the generator as it is capable of running the entire store.
The online grocery area of the store will see a ten-fold expansion.
“I know y’all don’t see where it is now because it’s all behind the curtains and all, but they are making a dedicated spot just for online grocery and delivery, and again, the equipment and technology will be much better than it is right now. Of course, they are upgrading our Internet within the store to where even the customers will have a much better shopping experience when they use their phones,” Jones said.
The renovations start July 31 and will take approximately three months.
So taking the customer experience to the next level equals putting in more self checkouts so we, as consumers, can do the job that you, the company, actually train and pay your employees to do. But when we mess up we get arrested. Want to know why the line is always long at them? Because you Mr Barry Jones, refuse to employ cashiers and open more than the register with the cigarettes. Um no thank you. Yay though we’re going to double the alcohol selection in a town riddled with drunk driving arrests.
A customer has to use the self checkout because there is only 1 or 2 lines with checkers.
That is because they have to pull everyone to pull grocery orders for people that don’t want to shop in the store.
this ridicules,why not just use real ppl,alot of ppl will be out of work now,an the ONLY REASON ppl uyse self check out is there iis never enough checkers ,I work for Walmart when the first opened the New one and it was alot better then,but it has gotten worst since then
I love to self checkout. I can’t stand it when I get behind someone who has 9 million groceries and 50 thousand coupons. The expanded self check-out is an awesome idea.
Self checkout line in long because that’s really the only choice we have..because the one other checkout line is long also..open some of the other registers and let pay people that need to work.
Customer service should be first and fore most! I hate self checkout. If I liked it that much I’d just get a job there. Years ago when we first got Walmart over on hwy 146, the manager Joel Berger was ALWAYS visible. Everybody knew him and he was a champion at making sure things were running smoothly. Whoever this Barry Jones Manager is I wouldn’t know him if he was standing in front of me. I spend roughly $1000. a month (sometimes more)at Liberty Walmart and I do it begrudgingly. But I am thankful that we have somewhere local to make our purchases at a lower price than local competitors, and I cannot emphasize enough how I dread going inside that store. Let’s start with those horrible shopping carts, they are usually filthy, and am I really ready for what is equivalent to a good work out at the gym? There’s usually one stubborn wheel that’s hung up and it takes Herculean strength to push it throughout the store. There is rarely ever a visible employee in the department you are in if you need help finding something. I can’t tell you how many jewelry sales walmart has lost because there is rarely an employee at the jewelry counter. Then at the end of my much dreaded shopping experience, the never ending long line at that 1 or 2 lone check outs, uuuuhhhhggg, I’m tired, I’m stressed at having to spend all that money and I JUST WANT TO GET IT OVER WITH AND GO HOME!! So, since Covid, I did learn to use the shopping Ap and I do grocery pick up. But I worry about my produce, did they pick out the best looking like I would? Did they pick the longest expire date like I would? Did they squeeze my bread and pick the freshest softest loaf like I would, did they pick the prettiest cuts of meat? Ok, usually, yes it seems like my shopper covered those areas. But not always. I should get the best EVERYTIME! If it’s not high quality, I’m not buying it if I pick it out myself. I can’t tell you how many smashed cans and too ripe bananas and Stiff loaves of bread I’ve come home with. Then there’s that substitution list, uuhhgg, online shopping is far from perfect but it’s better than the alternative of having to step foot in the store and deal with all those other stresses. So I guess you can’t please all the people all of the time. Mr. STORE MANAGER, make yourself more visible, get to know your customers, treat your employees with dignity & respect for starters paying a decent wage, cover all your departments with a visible employee who is happy to see me and eager to help me, and for heavens sake open all those checkout registers!
If you think the Liberty WalMart is bad try the Cleveland one. Like hell on Earth going into that one. Less parking, very crowded. And yeah, its all self checkouts and one cashier checkout line. At least Cleveland has a HEB but it pales into comparison to the flagship stores.
We are FORCED to use the self checkout because there are NEVER any checkers to be found! Because of that, I rarely shop in your store! Your spending $6 million dollars won’t change that!
Dear Wal-Mart please don’t put 6 million dollars into you’re Liberty Texas location. With all do respect close down that store and leave our community. You refuse to employ people to do the jobs you are forcing your customers to do and that is pure greed and selfishness.
All these comments are very strange. If there’s a story about a government official in Liberty county that has stolen thousands of dollars and the ex Liberty county District attorney is representing him no one says a thing, but you talk about improving the local Walmart and everyone has an opinion. Strange.
True, and that’s Good ole Boys, Common Thieves and wife Beaters. Their nagging about liberty Walmart, Then drive to Beaumont or Baytown.
Good ole boys who don’t randomly capitalize words, and know the difference between there, their and they’re. If you plan on insulting somebody, you should probably not look ignorant yourself.
What a joke. This store is pathetic. I hate the self checkout and then you have to prove your not a shoplifter when leaving. The goal is cutting peoples jobs and being dependent on the damn machine. We need to go to corporate and complain to them.
Ms. Brents. I saw you point about the carts yesterday. Pathetic.
That’s one reason why I drive to Atascocita or Baytown to shop at HEB.